By initiating this request, you declare that to best of your knowledge the details you have provided the Bank are true and correct and you instruct the Bank to carry out an investigation of the claim.
Within 21 days of receipt of you claim, the Bank will advise you in writing of the outcome, or, of the need
Unless there are exceptional circumstances the bank will complete its investigation within 45 days.
If the Bank is unable to resolve aclaim within that time