BPR derives its existence from different disciplines, and four major areas can be identified as being subjected to change in BPR: (1) organization, (2) technology, (3) strategy, and (4) people - where a process view is used as common framework for considering these dimensions.
4. Method and Application
The business process reengineering in the company X performed by following the systematic steps as shown in Figure 4. The model was developed from the model of process improvement cycle of Hammer (1996) combined with a model of five steps in process redesign of Davenport (1990).