Terms and Conditions Governing Bualuang iBanking and Bualuang mBanking Services
(Effective as from December 15, 2013)
For the purpose of my utilization of Bualuang iBanking and Bualuang mBanking Services of Bangkok Bank Public
Company Limited (the “Bank”), I agree to be bound by the following terms and conditions:
1. Definitions
1.1 “Service” means Bualuang iBanking and Bualuang mBanking Services.
1.2 “BiBS” means Bualuang iBanking Service.
1.3 “BmBS” means Bualuang mBanking Service.
1.4 “Applicant” means a person who has signed the Bualuang iBanking and Bualuang mBanking Services
application form as Applicant or a person who has previously applied for the utilization of BiBS or
this Service through any channel as provided by the Bank.
1.5 “PIN” means a code issued by the Bank or selected by the Applicant, as the case may be, to access
BiBS or BmBS for the first time.
1.6 “Password” means a code selected by the Applicant to access BiBS before agreeing to utilize this
Service, which can be automatically used as password for this Service, or a code selected by the
Applicant to access this Service.
1.7 “User ID” means a user id issued by the Bank and given to the Applicant who has applied for BiBS,
or a user id later selected by the Applicant who has applied for BiBS, before agreeing to utilize this
Service, which can be automatically used as a user id for this Service; or a user id selected by the
Applicant to access this Service.
1.8 “Mobile PIN” means a pin selected by the Applicant as a code to utilize BmBS through BmBS
application installed on the Applicant’s mobile phone or any other communication device.
2. Service
The Applicant may utilize BiBS and/or BmBS for the following activities or transactions:
2.1 BiBS
The Applicant may utilize BiBS for the following activities or transactions:
(1) verification of account activities
(2) money transfer
(3) making of payments
(4) services relating to investments in mutual funds
(5) special services, e.g., stopping payments of cheques, verifying cheque return items, requesting
the Bank to verify irregular transactions
(6) other services as informed by the Bank on its website
2.2 BmBS
The Applicant may utilize BmBS for the following activities or transactions:
(1) services specified in Clause 2.1 (1)-(3)
(2) the Bank’s branches and ATMs location finding
(3) other services as informed by the Bank on its website
The Applicant may obtain information from the Bank’s website on the types of services provided by
the Bank through different channels.
3. Service Utilization
The Applicant hereby acknowledges, accepts and agrees as follows:
3.1 to comply with the service manual provided by the Bank in the form of pamphlet, text posted on the
Bank’s website or in any other form as the Bank deems appropriate, which shall be deemed part of
these Terms and Conditions;
3.2 that any activity performed with the use of (1) User ID and PIN or Password or (2) Mobile PIN
belonging to the Applicant according to the procedures and conditions for utilization of such type of
service as prescribed by the Bank shall be considered an activity performed by the Applicant and
shall be binding on the Applicant without the Applicant having to sign any documents;
3.3 to keep User ID, PIN, Password and Mobile PIN (if any) confidential and not to disclose them to any
person;
3.4 that in the event any other person gains knowledge of the PIN, the Applicant shall immediately give
notice of cancellation of the PIN to the Bank and request a new PIN in accordance with the
procedures prescribed by the Bank;
3.5 that in the case where any other person gains knowledge of User ID, Password and Mobile PIN (if
any), the Applicant shall immediately changes the said codes in accordance with the procedures
specified by the Bank;
3.6 that BiBS may be utilized via the internet or any other system through the use of computer, mobile
phone or other means prescribed by the Bank; and
that BmBS may be utilized via a mobile phone or any other communication device prescribed by the
Bank;
provided that, the Applicant may not be able to utilize certain services through certain channels;
3.7 that the Applicant may view information and perform transactions via BiBS 24 hours everyday,
except for transfers of funds into deposit accounts of other individuals, stopping payments of
cheques, stopping withdrawals from passbooks and for certain activities and transactions which can
only be performed during the time periods set by the Bank;
3.8 that the Applicant may view information and perform transactions via BmBS 24 hours everyday,
except for transfers of funds into deposit accounts of other individuals and for certain activities and
transactions which can only be performed during the time periods set by the Bank;
3.9 that the Bank has prescribed the maximum amounts per transaction and per day for each type of
transactions effected via this Service, which may be viewed from the Bank’s website. The Applicant
may adjust any such maximum amounts through the channel used for this Service or any other
channel as may be specified by the Bank;
3.10 that any transfer of funds by the Applicant shall only be made from a savings or current account;
3.11 the Applicant acknowledges that each service provided by the Bank via this Service is governed by
the provisions, terms and conditions relating to such service which can be viewed by the Applicant at
any time at the Bank’s website, and the Applicant agrees to be bound by the said provisions, terms
and conditions in all respects;
3.12 that in the event the Bank agrees that the Applicant may apply for any service provided by the Bank
via this Service or via any other channel prescribed by the Bank instead of signing an application for
the said service, the Applicant agrees to be bound by the terms and conditions governing such
service in all respects as if the Applicant has applied for such service by signing such application;
3.13 that transactions relating to foreign currency exchange shall be conducted in accordance with the
conditions relating to such service;
3.14 that in the event the Applicant has conducted a transaction via this Service resulting in an
overdrawn amount in the Applicant’s current account, the Applicant agrees to be bound by the
conditions relating to an overdraft as agreed with the Bank or as prescribed by the Bank, as the case
may be;
3.15 that with regard to the stopping payments of cheques via BiBS, the Bank will take a stop payment
order and proceed promptly, and such stop payment order will take effect immediately after the
lapse of 5 minutes from the time the Bank receives such order. If payment on the cheque cannot be
stopped, the Applicant will not demand that the Bank be responsible for any loss or damage that
may occur;
3.16 that the Bank may not be able to provide this Service temporarily in the case where the computer
system, equipment, communication system or network relating to BiBS is damaged, or under repair
or maintenance, or where the service is unavailable due to a force majeure event;
3.17 that the Bank reserves the right to change any terms and conditions as well as service fees. Any
such changes shall be announced by the Bank at the office/branch or website of the Bank. In case
of change of service fees, the Bank shall announce or inform the Applicant not less than 30 days in
advance;
3.18 that if the Applicant finds an error in this Service or has any question about account activities, the
Applicant shall provide the Bank with details thereof for the Bank's investigation. The Bank shall
inform the Applicant of the result of such investigation within 30 days from the date the Bank
receives notice of such error or question;
3.19 that where this Service is used, the Applicant shall not be exempted from personal income tax on
interest earned on savings accounts maintained with the Bank;
3.20 in the event the Applicant has applied for this Service by commencing the application process and
completing it through a method provided by the Bank without signing any document, the Applicant
agrees to be bound by the relevant terms and conditions prescribed by the Bank in all respects
without having to sign any documents;
3.21 that any communication, letters and notices sent by the Bank to the Applicant by postal delivery or
by E-mail at the address indicated by the Applicant shall be considered as having been duly
delivered to the Applicant, and that it is the Applicant's responsibility to notify the Bank immediately
of any change of address or E-mail address in writing or via BiBS;
3.22 in the case where the Applicant has agreed to be bound by the terms and conditions governing
Bualuang iBanking, whether such terms and conditions appeared in the back of the Bualuang
iBanking Service application form or Bualuang iBanking and Bualuang mBanking Services application
form or appeared in the Provisions Governing Bualuang iBanking Service pamphlet, or has agreed to
be bound by such terms and conditions via the Bank’s website or elsewhere, the Applicant agrees to
be bound by and to comply with these Terms and Conditions in replacement of those previously
agreed;
3.23 for a fund transfer and payment of goods and services without having to first register the
transferee’s account or the payee’s code in BmBS , the Applicant will effect the transaction and
specify the transferee’s account or the payee’s code and verify the correctness of such information
by the Applicant herself/himself, and the Bank will perform in accordance with such instructions of
the Applicant;
3.24 in utilizing BmBS via BmBS Application installed on the Applicant’s mobile phone or any other
communication device, the Applicant agrees to the Bank’s verification of any relevant information;
The Applicant acknowledges that the Applicant may be at risk in utilizing this Service if the operating
system of the Applicant’s mobile phone or any other communication device is not
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