On 6th of November 2015, at 10:50am the security has informed that, there were 3 adults and an infant got stucked in the elevator at atrium 1B. The cause of the problem was that the elevator stopped in the middle between 2 levels, therefore the elevator's door did not open. Sodexo has been informed to go and help and it took 10 mins to get everybody out. Then Sodexo went to fixed the door and test the system with the safety officer.