Interactive Session: Organizations
Southwest Airlines Takes Off With Better Supply Chain Management
Read the Interactive Session and then discuss the following questions:
Why is parts inventory management so important at Southwest Airlines? What business processes are affected by the airlines’ ability or inability to have required parts on hand?
What people, organization, and technology factors were responsible for Southwest’s problems with inventory management?
How did implementing the i2 software change the way Southwest ran its business?
Describe two decisions that were improved by implementing the i2 system.