Hi Javier,
Thank you very much for your bidding and your payment. However, I am very sorry to inform you that I have lost this item. I have tried to find it a few days ago but I can't. Please kindly apologize me for the error. May I replace this one with the similar one, item no. …….? The replacement is very similar to the one that you have won the bid. By the way, you can choose from another item in my store as the followings:
…………….
……………
On the other hand, if you don't like the replacement and want the refund, please kindly let me know. Should you have any recommendations, please feel free to contact me. Sorry again for the inconvenience. Have a nice day.
Best regards,