The area of assessment and management of mental health patients in the emergency department is a complex one and staff are required to assess, triage and manage these patients appropriately. Furthermore, with aggression and violence increasing, emergency
department nurses are concerned about their safety in the workplace. Focus groups
with emergency nurses and semi-structured interviews with subject matter experts
were conducted at one West Australian teaching hospital. The findings of the project demonstrated that these nurses considered that customer focus, workplace
aggression and violence, psychiatric theory, mental health assessment and chemical
dependence as key learning areas. These findings will form a platform for further
education and training for ED staff.
c
2006 Elsevier Ltd. All rights reserved.
The area of assessment and management of mental health patients in the emergency department is a complex one and staff are required to assess, triage and manage these patients appropriately. Furthermore, with aggression and violence increasing, emergency
department nurses are concerned about their safety in the workplace. Focus groups
with emergency nurses and semi-structured interviews with subject matter experts
were conducted at one West Australian teaching hospital. The findings of the project demonstrated that these nurses considered that customer focus, workplace
aggression and violence, psychiatric theory, mental health assessment and chemical
dependence as key learning areas. These findings will form a platform for further
education and training for ED staff.
c
2006 Elsevier Ltd. All rights reserved.
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