The three study groups, regardless of their place of employment, agreed on the absolute necessity of declaring patients’ access to healthcare and non-medical services in hospitals and their rights during hospitalization as well as access to medical information regarding their disease, its prognosis and common complications in a language understandable for them and responsiveness of the healthcare providers to their questions about their disease.
However, in the group of patients, there was a statistically significant difference between the patients in the public hospital and those in the other two hospitals regarding the necessity of this issue. Furthermore, the nurses in the private and public hospitals had an emphasis on the necessity of this issue, with a statistically significant and remarkable difference between them and the other two groups. In the teaching hospital, this difference was not statistically significant.
The necessity of presenting personal characteristics of the healthcare providing team was less emphasized by all groups in this study. The nurses put the highest emphasis on this issue and the patients put the lowest. In the patients and physicians groups, there was no statistically significant difference between the three hospitals regarding the necessity of observance of this right. In the nurses group, this difference was statistically significant, with highest emphasis on it in the private hospital and the lowest in the public hospital.
Regarding the necessity of providing information about less common adverse effects of treatment, less emphasis was put on it by the studied groups (more than two points lower than the more common ones). Statistically, the necessity of observance of this right was more emphasized by the nurses than the other two groups.
This study showed that none of the studied groups believed in the high necessity of patients’ access to their medical records. The patients suggested a statistically significant, but unremarkable, necessity of this issue compared with the other two groups.