• Collected and shared information and developed incentive programs to improve all performance.
• Consistently improved annual turnover results, from 80% in 2028 to 32% in 2030.
• Created career paths for employees more than 5 branches overseas, including tuition compensation plans, online self-evaluations and ongoing peer reviews.
• Worked closely with IT department to discuss and improve processes of online system for recruiting and downsizing if necessary.
• Managed and tracked strict attendance policy resulting in several terminations.