I am sorry that you received inferior service when you brought an important out-of-town client to dine at our restaurant last Saturday evening. I know how frustrating it is to have plans for an elegant evening unexpectedly go awry.
I appreciate your making me aware of the situation. To solve the problem, I am placing a few of our best servers on call during peak evening hours. Please accept the $50.00 gift certificate I have enclosed as a token of my appreciation for your patronage and a gesture of my desire to make amends.