After reading this section, you should be able to explain
3.1 the balanced scorecard approach to control and how companies can achieve balanced control of company performance by choosing to control,
3.2 budgets, cash flows, and economic value added,
3.3 customer defections, 3.4 quality, and 3.5 waste and pollution.
After reading this section, you should be able to explain 3.1 the balanced scorecard approach to control and how companies can achieve balanced control of company performance by choosing to control, 3.2 budgets, cash flows, and economic value added, 3.3 customer defections, 3.4 quality, and 3.5 waste and pollution.
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