differences between responses from different organizations, sectors, occupations, length
of service and gender.
Respondents were asked to comment on anything not included in the questionnaire
concerning appraisal, performance-related pay or company culture that they felt was
important.
The comments that most commonly emerged from the questionnaires and combined
with those from our participants in the longitudinal study were noted and cross-
checked by means of two independent analyses of recurring sentiments. These were
selected independently and then cross-checked. Quotes that best typified responses
were then selected. This approach was taken to increase the likelihood of obtaining
typical responses and cross-checking and calibration occurred to ensure better
standards of inter-judge reliability.