Dear Sirs
The point is that it needs various documents to get the parcel:
1. Proof of the real value of the parcel (invoice)
2. Order to DHL to clear the matter with the German customs authority
3. DHL then sends an invoice which I have to pay
4. And there are additional freight costs
I have no plans to become an expert in German customs regulations. This takes to much time. I can not spend hours to get a simple Shirt through the customs...
Therefore it is not a matter of reimbursement.
Kind regards