The three issues should be noticed for applying ISSM to our study. Firstly, the assumption
of ISSM is that the users volunteer to use the system (Freeze, Alshare, Lane, & Wen, 2010).
Nevertheless employees in enterprises are required to use ELS. That is, whether employees
are pleased or not, they must study through ELS. From an organizational viewpoint, users’
satisfaction could be noticeable but whether employees possess the indispensable skills and
apply these skills to create benefits is more important. Another issue is that ISSM mainly
focuses on an individual level instead of an organizational level. When designing ELS, managers’
lenses must focus on organizational and strategic levels (Chen & Hsiang, 2007), such