) stated that ‘for nearly twenty years we never had an
organizational chart’ (she also stated that they had no systems or procedures, job descriptions or
functional departments like marketing – despite this the company won plenty of awards – these
ceased when the company restructured and formalised aspects of work); she also described the
proposed organizational chart as ‘a Lego set from hell’ (03:10);Duncan (1979) suggested that
ORGANIZATIONAL STRUCTURE is more than boxes on a chart – discuss the statements of Roddick and
Duncan and consider what organization structure/ design really includes (what are the tools typically
used to structure organizations?).