The hotels built in the three mega-sized integrated resorts inMacau are all 5-star international class hotels, although some hotelsare designed with special themes. For example, the Hardrock Macaohotel in City of Dreams has its rock and roll personality and FourSeasons Macao in Venetian Macao provides an Oriental ambience.Since they all provide the same high standard of hotel facilities,room condition, and customer services, so tourists experienced asimilar high level of hotel service and obtained similar high lev-els of transaction-specific satisfaction with hotels in integratedresorts. In contrast the similarities in terms of the services pro-vided by casinos are lower than those relating to F&B provision andthis is because many casinos have different themes and often pro-vide Chinese story-type games to attract mainland Chinese tourist,although they otherwise use similar gaming methods and gamingmachines. The results of the study show that integrated satisfactionwith integrated resort mediates the effects of transaction-specificsatisfaction with hotel and casino services on customer loyalty(total effect = 0.184 and 0.205, respectively).