Also, extra care should be paid to every element that could impact on our ability to provide continuous quality customer services. And these elements are
Technical quality: what is delivered? e.g. quality of food, reliable AV equipment
Functional quality: how it is delivered? e.g. well-trained staff, staff with positive attitude
Process quality: judged during service, e.g. ability to serve on-time, maintain calm and professional service even during the busiest time
Output quality: after the service is performed?, e.g. post-event contact