Nowadays online technology has undeniably conquered our daily lives, including in the area of education. Remarkably, the online registration system in Mahasarakham University contributes many profits to all parties as the quicker, saver, and easier among the students and administrative management. However, the system has still been problematic due to the factors of either users or network arrangement. Such predicament of this online service has been complained and reflected through various incidents. As a part of basic training in survey research through the course of senior project, majoring in Business English, Faculty of Humanities and Social Sciences, the reflection and complaint as mentioned above becomes the rationale of the basic training for this research project.