Greetings! Based on our company's Terms and Condition, only one account per household is allowed to received bonus. As we have detected that you have created multiple accounts, and your other account has already redeemed bonus, hence this account is not eligible to redeem bonus. Hence, we will deduct first the bonus that you have redeemed + winnings and only your deposit shall be remained. Currently, we are in the process of doing the fund reversal so kindly wait for this thing to be done. Thank you.