• Provide consistent quality customer services to external clients based on SLA
• Responsible for answering calls from customers, assisting them with entering incidents /problems into service desk system and escalating critical issues to our internal support team.
• Log and track requests, and also update call status to customer.
• Monitoring status and escalation to support team if required.
• Provide basic troubleshooting in PC, system, network.
• Responsible for monitoring alarm and escalation to customer and internal.