Further to your e-mail regarding booking id:620145156, Please kindly be informed that we are unable to amend the booking under non refundable due to system limitation so customer service team require confirmed from your side by verbal and that is the reason hotel did not receive the amend voucher from our customer service team ka.
In this case, we understand that guest has been booked under non refundable condition so we would like to ask your kind assistant to waive penalty charge for this booking as special case for our guest satisfaction case accordingly.
Please accept our sincere apologies for any inconvenience caused and confusing.
Thank you for your kind understanding ka.
If you have any questions or require any further assistance, do not hesitate to contact us. Please include your Expedia Hotel ID: 7830978 with all of your requests.