Bet Settlement and Betting Rules
The most common enquiry is to do with delayed settlements. Unfortunately, there is little we can do about these, as bet settlement is not done by us.
Suggested Spiel
“Normally, bets are settled within minutes by the end of the match. Anything that exceeds the hour mark can be considered late settlement and can last from until 24-48 hours."
For first half bets on Special markets, such as Corner kicks, these are settled at the end of the match, not the end of the half. However, normal first half bets, such as Asian Handicap, Over Under, are settled at the end of the half.
For other settlement enquiries, please also double check the hot news as quite often, answers to settlement related queries can be found on there.
Please note that, especially on weekends, Mix Parlay bets can take a little longer to settle than normal. Previously, all Mix Parlay bets were settled the following morning, and although this has been changed, it still can, at times, take a little longer for these bets to clear.
Please note: NO ESCALATIONS regarding LATE (delayed) BET SETTLEMENTS
*Kindly take note that ONEworks is on GMT -4 time zone
*Kindly take note that LATE BET SETTLEMENTS is different from WRONG/INCORRECT BET SETTLEMENTS.
Betting Rules
For Basketball and Baseball, Overtime or Extra Innings DO count towards Asian Handicap and Over Under bets
For Ice Hockey, the market name will tell you if it is included or not. ‘Regular Time Only’ means that Overtime is NOT included, but there is also a market which says ‘Including OT and Penalty Shootouts’
In soccer, if a game goes to EXTRA TIME, then anything that happens in this game is not included in the match result. Instead, there will be special market that will open, which says (ET) or (PEN), and this means ‘Extra Time’ and ‘Penalty Kicks’. This will happen often from May onwards and especially during the World Cup
Tie and Draw may have difference depending on the type of Sports. For Cricket, Tie means exact same score. For other sports, Draw may mean the game was rained or didn't finish or voided.
For FSB bet Settlement and Escalation (UK/IE/EU)
1. Provide Bet settlement time frame and advise the player to allow time for the game to finish for the bet settlement. (For full time markets or if match is still ongoing)
2. Escalate to Sports Related Inquiries to follow up bet settlement. (If match is finished or player claims match is finished)
Half Time Markets Bet Settlement
Generally, for half-time markets, the bets are settled once the result has been confirmed. Below are important points to remember from FSB:
o With the pre match football bets using our own models they do actually result when the result is known and not at the end of the match. So to confirm it is only non-live sport events that only settle at the end of the event.
o With all other sports, for instance first half market in an NFL match the bet would be settled as soon as the result is known if the game is traded live. If not traded live it would be resulted at the end of the match. Also it should not matter if the bet is pre match or in play.
o With events that are traded manually, for instance most future markets these would be resulted when the trader manually results it. There are not many of these markets and we try to result as quickly as possible.