'Labor Relations and Collective Bargaining Labor relations are the interactions between management and unionized employees. Labor relations are also called union-management relations and industrial relations. Since there are many more nonunionized than unionized employees, most organizations don't have to deal with labor relations as part of their Human Resource systems. Collective bargaining is the negotiation process resulting in a contract between union employees and management that covers employment conditions. The most common employment conditions covered in contracts are compensation, hours, and working conditions, but a contract can include almost any condition that both sides agree to. Job security continues to be a major bargaining issue for unions?'
Grievances
As part of a union contract, a grievance is a formal complaint concerning pay, working conditions, or violation of some other factor in a collective bargaining agreement. In union settings, grievance procedures help protect employees against arbitrary decisions by man-agement regarding discipline, discharge, promotions, or benefits. They also provide labor unions and employers with a formal process for enforcing the provisions of their contracts. Grievance procedures provide a mechanism to allow an individual to bring up a complaint and have the company resolve the complaint in a timely manner. Providing a grievance mechanism will generally encourage employees to raise concerns about fairness, working conditions, or contract provisions directly with management, which in turn allows managers to resolve such problems quickly and efficiently. The grievance process provides a series of steps that the organization must go through to resolve a problem. Do you remember earlier, in Chapter 9, when we discussed tests for Just Cause? These
procedures are used if a grievance involves questions of fairness in disciplinary actions. As part of a union labor contract, a formal grievance process will usually provide a mechanism to escalate discussion of the issue through successively higher layers of organizational management until the problem is resolved. It begins with an employee
making a complaint to their supervisor in accordance with the labor contract provisions.
The supervisor has a limited amount of time in which to investigate and respond
Video Link 10.4 Issues Between Unions and Employers
SHRM
Guide - A:10 Union/management relations
WORK
APPLICATION 10-11
to the complaint or to send it further up the management chain to his or her manager. If GnevancMPON he complaint cannot be resolved quickly to the satisfaction of the employee, a union representative (usually the "shop steward") will become the representative of the employee in further negotiations to resolve the issue. The grievance can continue up the chain until
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"แรงงานสัมพันธ์และแรงงานเจรจาความสัมพันธ์มีการโต้ตอบระหว่างผู้บริหารและพนักงาน unionized แรงงานสัมพันธ์จะเรียกว่าสหภาพการจัดการความสัมพันธ์และความสัมพันธ์ของอุตสาหกรรม เนื่องจากมีหลาย nonunionized ขึ้นกว่าพนักงาน unionized องค์กรส่วนใหญ่ไม่มีการจัดการกับแรงงานสัมพันธ์เป็นส่วนหนึ่งของระบบทรัพยากรมนุษย์ของพวกเขา เจรจาเป็นการเจรจาในสัญญาระหว่างสหภาพพนักงานและการจัดการที่ครอบคลุมเงื่อนไขการจ้างงาน เงื่อนไขจ้างงานมากที่สุดครอบคลุมในสัญญามีค่าตอบแทน ชั่วโมง และสภาพการทำงาน แต่สัญญาสามารถรวมเงื่อนไขเกือบทุกที่ทั้งสองฝ่ายยอมรับ งานรักษาความปลอดภัยยังคงเป็นประเด็นต่อรองสำคัญสำหรับสหภาพแรงงาน? " ข้อร้องทุกข์ As part of a union contract, a grievance is a formal complaint concerning pay, working conditions, or violation of some other factor in a collective bargaining agreement. In union settings, grievance procedures help protect employees against arbitrary decisions by man-agement regarding discipline, discharge, promotions, or benefits. They also provide labor unions and employers with a formal process for enforcing the provisions of their contracts. Grievance procedures provide a mechanism to allow an individual to bring up a complaint and have the company resolve the complaint in a timely manner. Providing a grievance mechanism will generally encourage employees to raise concerns about fairness, working conditions, or contract provisions directly with management, which in turn allows managers to resolve such problems quickly and efficiently. The grievance process provides a series of steps that the organization must go through to resolve a problem. Do you remember earlier, in Chapter 9, when we discussed tests for Just Cause? These procedures are used if a grievance involves questions of fairness in disciplinary actions. As part of a union labor contract, a formal grievance process will usually provide a mechanism to escalate discussion of the issue through successively higher layers of organizational management until the problem is resolved. It begins with an employee making a complaint to their supervisor in accordance with the labor contract provisions. The supervisor has a limited amount of time in which to investigate and respond
Video Link 10.4 Issues Between Unions and Employers
SHRM
Guide - A:10 Union/management relations
WORK
APPLICATION 10-11
to the complaint or to send it further up the management chain to his or her manager. If GnevancMPON he complaint cannot be resolved quickly to the satisfaction of the employee, a union representative (usually the "shop steward") will become the representative of the employee in further negotiations to resolve the issue. The grievance can continue up the chain until
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