We have received your message regarding the action taken on your account.
EA's Terms of Service team are looking into this issue and will respond once the matter has been fully investigated according to our internal policies.
In order to thoroughly examine the matter there may be a delay in responding, however we will endeavour to provide you with a resolution in a timely manner.
Please note we are currently experiencing high volumes and this may result in a minimum delay of 72 hours. Please do not submit further appeals as this may reset your place in the queue. We appreciate your patience in this matter.
Yours sincerely,
EA Terms of Service