The research framework consists of two exogenous and four endogenous variables (Table 3). Each construct shows Cronbach alpha readings of acceptable values of above 0.7, well above Nunnally, (1970) recommendation of 0.60 limit. Composite reliability shows similar high readings except for customer satisfaction (0.515) indicating a possible internal consistency problem. However, this variable is included in subsequent analysis because it is anticipated that the spurious items will be self-deleted during confirmatory factor analysis (CFA) process