Account Activity Statement
Account Activity Statement
A Rewards Program Member will receive an activity statement and a Rewards Program newsletter only if the Member has earned Points or Miles or has claimed a Reward Certificate(s) during the previous statement period. Click here to view Member Account status. The Member shall be responsible for advising the Rewards Program of any change of address and neither the Company nor the Rewards Program shall have any responsibility for misdirected or lost mail or any consequences thereof.
The Member shall be responsible for ensuring that his or her Points or Miles are properly credited. If proper credit does not appear on the Member's activity statement, the Member should complete a Missing Stay Request Form, then mail or fax the form, along with a copy of the paid hotel receipt, to the Rewards Program Guest Services listed above. Members should allow approximately six to eight weeks for the stay to be credited to individual Membership Accounts. Requests to add or modify hotel stays must be received within one year of the stay.