Dear Valued Guest,
First of all, we would like to take this opportunity to thank you for choosing Thai AirAsia.
AirAsia would like to advise your flight FD3445 scheduled to depart from Bangkok (DMK) to Chiang Mai (CNX) during period 25 October 2015 until 26 March 2016 at 07.40 am (0740 hrs) unfortunately has been retimed.
The new flight detail as below:
Depart Bangkok (DMK) : 02.50 PM (1450 hrs)
Arrive Chiang Mai (CNX) : 04.05 PM (1605 hrs)
Affected guests will be able to choose the below options:
(a) Move flight: Change to a new travel date on the same route within 14 days from original flight date, without additional cost, and subject to seat availability.
(b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The credit shell is valid for 90 days after it has been issued.
(c) Refund : Obtain a full refund in the amount equivalent to your booking and in form of your original payment. The refund processing will take 30 working days
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localised assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.
Yours sincerely,
AirAsia
Disclaimer: This e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. AirAsia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.