Shipping your Return to Us
•Write your RMA number on the outside of the package. Since RMA numbers make it easy for us to identify your package and process your return, packages sent without a visible RMA number may be refused.
•We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it.
•You are responsible for the cost of shipping the product back to us.
Refund Amount & Processing Time
We refund you the product price, which is the total amount of your order minus shipping costs. Please allow 5 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order
Refused Packages
Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment - a fee we must unfortunately pass along to you.
For orders shipped outside of the United States: In the event that you refuse your package or do not pay the duties and taxes, the package is usually returned back to us. If this happens you will be responsible for the return shipping costs and any duties, taxes or other fees. If we must abandon the package due to high return shipping costs, a $25.00 USD fee will be deducted from your final refund.