i use email a lot because it's quick and easy to get an answer to my questions. If there's a problem with a customer I use the telephone but I like email better. In face-to-face meetings everyone is very formal and it's sometimes difficult to really understand what people mean. When I need to use English I always use email - I'm nervous about speaking English on the phone or in teleconferences because I don't have time to think about what I want to say. My boss in the US tells me to use voicemaill, but I don't think anyone here uses voicemail - I don't know why - maybe we don't like talking to machines?