the third step in conflict reduction is to ensure that both parties accurately understand the other's position for a broader of comments processes in negotiation when you are on the receiving end of offensive comments may be to offend bake or to stalk off in anger and displeasure for important negotiations though this creates the risk of denying you (as well as the other parties) any mutual gains from the exchange as well as diverting from the issues that brought you to the table in the frist place andrea sehneider suggests that your basic options when faced with offense occurred and then deciding what to do about it to understand the behavior she suggests four steps