Writing for the Web › best practices for online copywriting › language This is automatically translated by the human brain into the format that it expects. According to Price and Price (2000), this adds 25% to the time required to understand a sentence. In all writing, it is better to use the active voice. Neologisms and Buzzwords Sometimes the World Wide Web is referred to as the Wild Wild Web as it can seem to be an environment where anything goes. The ever expanding numbers of social media participants play fast and loose with grammar. With new services and products being developed daily, it can feel like the list of new words, and new ways to use words, is growing faster than you can keep up. Dictionaries and reference guides celebrate this regularly with a “word of the year”, usually one that has been in heavy use by the Internet audience for the three years preceding its entrance into a dictionary. For example, in 2005, “podcast” was voted word of the year by the editors of the New Oxford American dictionary, while “blog” had its day in 2004 when it was declared word of the year by Merriam-Webster’s Dictionary. The word “blog” was coined in 1999. Online services can quickly become verbs in everyday language, so we talk of “Googling something” instead of “searching on Google” and of “Facebooking someone”. note Always remember you are writing for your users first and foremost. If your Mozilla Firefox is a free, content is aimed at cutting edge early-adopters, then litter it with the latest open source browser buzz words. If your audience does not know the difference between Mozilla developed by the Mozilla Firefox and Internet Explorer, then be cautious when using a word that did not Foundation. As well as exist the day before. having improved and safer browsing, you can download extensions Users dictate your copy. that let you customise your browser. You can Features and Benefits download it for free from Writing compelling copy means conveying to readers why they should perform www.mozilla.org. an action. While features may seem all important, you need to communicate the benefits of the features to the user. • Feature: a prominent aspect of a product or service which can provide benefit to users. It describes what the product does. • Benefit: the positive outcome for a user that a feature provides. It can be the emotional component of what the user gets out of the product.
Writing for the Web › best practices for online copywriting › language This is automatically translated by the human brain into the format that it expects. According to Price and Price (2000), this adds 25% to the time required to understand a sentence. In all writing, it is better to use the active voice. Neologisms and Buzzwords Sometimes the World Wide Web is referred to as the Wild Wild Web as it can seem to be an environment where anything goes. The ever expanding numbers of social media participants play fast and loose with grammar. With new services and products being developed daily, it can feel like the list of new words, and new ways to use words, is growing faster than you can keep up. Dictionaries and reference guides celebrate this regularly with a “word of the year”, usually one that has been in heavy use by the Internet audience for the three years preceding its entrance into a dictionary. For example, in 2005, “podcast” was voted word of the year by the editors of the New Oxford American dictionary, while “blog” had its day in 2004 when it was declared word of the year by Merriam-Webster’s Dictionary. The word “blog” was coined in 1999. Online services can quickly become verbs in everyday language, so we talk of “Googling something” instead of “searching on Google” and of “Facebooking someone”. note Always remember you are writing for your users first and foremost. If your Mozilla Firefox is a free, content is aimed at cutting edge early-adopters, then litter it with the latest open source browser buzz words. If your audience does not know the difference between Mozilla developed by the Mozilla Firefox and Internet Explorer, then be cautious when using a word that did not Foundation. As well as exist the day before. having improved and safer browsing, you can download extensions Users dictate your copy. that let you customise your browser. You can Features and Benefits download it for free from Writing compelling copy means conveying to readers why they should perform www.mozilla.org. an action. While features may seem all important, you need to communicate the benefits of the features to the user. • Feature: a prominent aspect of a product or service which can provide benefit to users. It describes what the product does. • Benefit: the positive outcome for a user that a feature provides. It can be the emotional component of what the user gets out of the product.
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