Tactical focus
Every deal is a new business; no one benefits from past performances; market exchanges are independent and discrete
A deal is part of a relationship, and the relationship is part of a network; dependent, ongoing market exchanges
Relationship attitude
Exploit the potential of competition; anonymous and efficient market
Exploit the potential of cooperation; numerous market networks
Temporal horizon
Short-term, arm's-length, avoid coming too close
Long-term, tough demands, joint development
Organizational structure
Hierarchical, functional organization
Cross-functional, process-based organization
Renewal
Effective renewal through partner changes, choose the most efficient supplier at any time
Effective renewal through collaboration and teamwork; combine resources and knowledge
Innovation imperative
Buying standardized products
Buying capabilities; customized products
Services
Services augment the core product
Services are basis for differentiation
Orientation
Price orientation, to achieve favorable prices in well-specified products; marketing through the 4Ps
Cost and value orientation, to achieve low total costs of supply; develop new value; marketing through relationships, networks, interactions
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