Dear friend
Thanks for your msg.
I am so sorry to hear that and so sorry for all the troubles.
I promise I really posted your order as soon as I received your payment.
Maybe it has some delays on the way.
As you know sometimes it just happened.
I know you are a nice person and will understand me.
To protect your profit, I’d like to resend your order. Or refund you the money, which one do you prefer?
Will that be Ok for you?
Or what else I can do for you?
Waiting for your reply and wish you a nice day!