in charge : in the position of organizing or controlling something
neutral: not causing people to disagree and express strong opinions and feelings
reserved: not liking to show your feelings or talk about your thoughts and problems
voices: the sounds people make when they speak or sing
When you are doing business in a foreign country, you need to watch, and listen carefully First, listen to how people speak. Are their [1] soft or loud? Second, watch how people behave. Do they show their feelings on their faces, or are they of the group (2) Who is (3) How does that person behave? How does that person show that he or she is the leader? Finally, when you are not talking about business, talk topics, such as the weather or sports. about (4) Never discuss politics or religion.