ABSTRACT
Green washing is used to promote the perception that an organization's products aims and/or policies
are environmentally friendly. The hotel industry revolves around providing accommodations to
travelers. Success in the hotel industry relies on catering to the needs of the targeted clientele,
creating a desirable atmosphere, and providing a wide variety of services and amenities.
“Green" Hotels are environmental-friendly establishments of luxurious lodging whose managers are
eager to institute programs such as save water, save energy, reduce solid waste, reuse and recycle, use
of eco-friendly products, etc, while saving money to help protect our one and only earth!
Consumers using hotel services are conscious about environmental friendly practices in India. Some
consumers patronize the hotels that have adapted green practices though not compromising on service
quality. The consumers would prefer to use lodging that follows these practices but are not willing to
pay extra for these services. Indian hotels have the competitive advantage over similar products if they
follow green practices. This paper is an attempt to understand practices as advertised by hotels
understanding actual green practices as advertised by them, understanding consumer perception.