Ø Ensure that the guest has a comfortable stay at the hotel
Ø Upon arrival of guests, welcomes them and assists them
Ø Supervise and maintain proper procedures for baggage storage
Ø Ensure that all staff is fully informed and knowledgeable on hotel facilities
Ø Enforce house rules among bell staff, ensure rotation and posting in lobby area
Ø Working closely with his colleagues to provide the maximum friendly, courteous and efficient personal services possible
Ø Establish a good rapport with the guests
Ø Supervise the security of guests’ property during transfers and/or storage in the baggage area
Ø Supervise Bellboys on newspaper delivery when necessary
Ø Prepare duty roster for staff and submit to FOM for approval
Ø Ensure that all uniformed service staff are properly dressed, neat and clean at all times during duty hours
Ø Ensure that all documentations in the lobby are clean, updated and refill
Ø Responsible for the stock of all items necessary for the well function of department
Ø Answer telephone calls for Bell Service and attend to guest's inquiries, requests and complaints
Ø CO-ordinate closely with GRO and FOM on VIP’s, guest arrivals, special request, etc
Ø Supervise and maintains proper procedures for baggage storage
Ø Control and documents all movement of Bell Boys
Ø Inspect elevator areas/reports malfunctions or maintenance requirement
Ø Responsible for transportation request by guests
Ø Ensure that events are accurately put up and initiate necessary actions
Ø Enforce house rules among Bell staff, ensure rotation and posting in lobby area
Ø Supervise Bell Boys on newspaper delivery when necessary
Ø Provide the same service than bell boys if necessary
Ø Will have to carry out all the functions of a reception team member
Ø Recruit and train all new employees depending on the structure in the hotel
Ø Attend meetings and training programs
Ø Take part in department meetings