Thank you for your email.
We are pleased to confirm that your documents have been verified and
your account updated accordingly.
In order to complete the KYC (Know Your Customer) process, please call
our customer service team at a time which is convenient for you. One of
our advisors will then call you back immediately to confirm your account
details and complete the KYC process.
Alternatively, you can complete the KYC (Know Your Customer) process by
submitting your unique postal verification code which has been posted to
the address you have registered with us. To submit this online, log in to
your bet365 account and go to Services at the top right corner of our
website, click on Members, choose My Account and select Postal
Verification. You can also request for your postal verification code to be
resent to your registered address from this page.
As part of our KYC (Know Your Customer) procedures, we need you to
ensure that we hold valid personal details including email address,
telephone number and residential address.
Please log in to your bet365 account and go to Services in the top right
corner of our website, click on Members, choose My Account, then My
Details and select Personal. Here you can check that your personal details
are correct, and where necessary, update your registered information.
If you have any further queries, we may ask you to confirm your username
and four-digit security number. If you are unable to recall your four-digit
security number, go to Services in the top right corner of our website, click
on Help, select FAQ - My Account and refer to What if I forget my four-digit
security number.
We look forward to hearing from you. Our team are available 24 hours a
day by Live Chat, via email support-eng@customerservices365.com or call
+44 1782 684757 and we will be pleased to assist you.
Kind regards,