Table 7. Industry Benefits from e-Commerce System.
Most of the success measures found in e-commerce articles are measuresal ready used in IS research. The major differences are context and focus. In the e-commerce environment, the system users are customers and suppliers, and the purpose of the system is primarily the execution of business transactions. Thus, the
e-commerce context does not require a new set of success metrics.
The updated DeLone & McLean model can serve as an appropriate
Framework for organizing e-commerce success metrics.