First of all , we apologize for this incident . I have already investigated and communicated to my staff to specially focus on dedicated trip delivery of YLH. This will be followed
Secondly , we agreed that LFLTH shall not charge for the transport cost to YLH for this trip
Lastly, we like us to follow the service agreement signed - which we agreed that both parties shall not be liable for consequential loss or loss of profit . As such , we disagree to pay for the invoice value of this order
Please kindly note and confirm agreement in return