After less-than-successful attempt to drive incremental improvements into the logistic process-a result of the complex interdependency of this process with many others in the company-management at Sloan Valve started looking for an alternative approach. Part of the problem was the need to change the way IT was perceived inside the company. Traditionally, employees viewed IT at Sloan Valve as a support function for individual department, which resulted in well-defined boundaries between IT and those other function.