The tourism sector is a coming together of various suppliers of services to offer people a complete tourist experience. Travel agents and tour operators play a vital role in the promotion of tourism. Today the travel and tourism industry is one of the biggest and most dynamic industries in the world.
Now when the world hasn’t become any bigger, the number of people who travel around has certainly gone up several hundred thousand times. This increase in the number of people leaving their place of stay and visiting another place has resulted in the expansion of travel agencies.
The travel agency is a link between the customers, i.e., traveller or tourist and the principle suppliers, i.e., primary service providers such as tour wholesalers, hotels, airlines, etc. It is the first stop for anyone considering travel, especially to a distant place, i.e., tourist destination, in order to make travel arrangements. The primary job of a travel agency is to provide easy and trouble free travel to the traveller. It is also important for a travel agency to provide enough information to the tourist so that the tourist is not cheated during his or her travel and has a hassle free trip.