I use the "T__00008000000004.ien"you provided to have a test,can't merge successfully,so no data show on the report.
Then I found the ien you got is not been encrypted. But what ien I got all had been encrypted. Are you apply HF235 at POS end?
Make sure apply HF235 at POS.And can you use the ien which I attached before named as 'T__00009000000593.ien ' to have a test.
It also got from the customer's DB you give me before. Store Number at HQ should been configured with '00009'.