3.1 Food and beverage options are presented according to the service being offered and in accordance with standard industry texts.
3.2 Passengers are provided with food and beverage information on request in accordance with enterprise procedures and standard industry texts.
3.3 Restrictions on the service of alcohol to passengers are maintained in accordance with legislative requirements and enterprise procedures. Range may include but is not limited to – passengers acting in a drunken or intoxicated manner, violent passengers, disorderly passengers, under-age passengers requesting service, prison escorts.
3.4 Trolley and service equipment cleanliness is maintained in accordance with enterprise procedures and standard industry texts.
3.5 Service flow complies with enterprise