Hotel business belongs to hospitality industry. The origins of hospitality has been
founded based on the concept of the word “hospitality”, meaning the cordial and
generous reception and entertainment of guests or strangers, either socially or
commercially (Jones T. J., 2008, s. 3). The definition gives a sense of warm welcome
from the host with open arms and regardless of the reasons people away from
home, they will be taken care of with a clean, comfortable place to rest or sleep,
food service, socializing and meeting in a secure surroundings (ibid., p. 3).
Management, on the other hand, is regarded as “a system of delegation to
lieutenants” following the present recognizable principles of line organization, span
of control and delegation (ibid., p. 4). In hotel management, it is essential understand
the internal organization structure.