His job is to manipulate Penny to keep her working for the TV show, no matter what. He also wants Penny to do the show and basically lures her away from Bolt and describes the studio as Bolt's "world". While he claims that he would trade Penny for his daughter in a heartbeat, he always tells "true stories". He then wants Penny to work with another dog during Bolt's disappearance. He finds out that the real Bolt has returned after he trips over the dog. After Penny and Bolt are rescued from the fire and taken into an ambulance with her mother, the Agent joins them in and tells Penny's mother that Penny could still do the show even when injured so he can earn money. He is thrown out of the ambulance by Penny's mother, who announces to him that she and Penny quit. He tries to talk them out of it, but Penny's mother slams the ambulance door in his face. He presumably becomes the agent of Penny's replacement afterwards.