In his research, Ravi Chitturi (p. 16) convincingly demonstrates
that a product’s technical quality is a hygiene factor that consumers
use as a deal-breaker when making product decisions.
If a product cannot offer reasonable functionality, even the
most attractive appearance cannot help sell it. But once consumer
expectations concerning functionality are fulfilled, the
principle of hedonic dominance comes to the fore. This principle
states that if a product offers satisfactory functionality,
design dominates the purchasing decision. Our own recent
research has shown that a strong brand helps make design