The owner-mechanics do no repairs 7-8am and 5-6pm because these are heavy customer contact hours. They believe it is just as important to discuss with the client the repairs that have been done, as it is to discuss what problems exist before that work is done. As repairs are made, the owner-mechanic notes any other problems that might need attention in the future (eg fan and alternator belts show some wear and may need to be replaced in about 6000 miles). These notes are brought to the customer’s attention at pickup time and also are recorded in the CCVD for future use, perhaps in the form of a remainder postcard to the owner.