Job Description: Food and Beverage Hostess
Key Responsibilities
Meet and greet all members, and potential members, at the front of the Restaurant
by ensuring the following:
Ensure the restaurant is ready to receive members prior to opening and that
both w
ait staff and tables are ready in line with opening standards
Ensure restaurant operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in
accordance with club policy
Welcoming members to the Res
taurant, by using the Restaurant name
Inquiring if they have a reservation and noting it in the reservation book if they
do
Creating a reservation for them with their dining preferences if they do not
and noting it in the reservation book
Being attentive t
o guest requests
Escort members to their preferred table or reserved table and seat members
according to restaurant standards
Take telephone bookings and document in the Reservation book according to
restaurant standards
Train wait staff and bus staff in h
ostess standards
Be attentive to members and resolve their complaints where possible, reporting all
incidents to your Supervisor
Maintain responsibility of cleanliness of hostess stations
Maintain responsibility of cleanliness of all menus and drink menus
Assist with beverage service
Assist with food service
Maintain detailed knowledge of menu, including daily specials
Ensure tables are cleared quietly and efficiently
Carry food and beverage trays in a safe manner to minimize breakages
Complete dockets acc
urately and clearly
Maintain current information on all general activities of the club