11/13/2015 17:39:49, ffakaua
User: Advised to return product back to store to be sent for testing when it's convenient for her. Advised to see doctor if condition gets worse.
Customer: Opened can and had it with her cereal this morning and started to feel unwell 30mins later. Cust then went back to the can and it had a very unusual chemical smell. Cust has had extreme vomiting, sore stomach, headache and has not eaten the whole day due to what she had for breakfast. She has not seen the doctor yet.
11/13/2015 17:42:05, ffakaua
User: Offered R&R but cust did not want a replacement. Offered double refund.
11/13/2015 17:52:12, ffakaua
User: Called Rupa and Dwayne was unable to reach them. called Mark Bell but no answer so i left message on mobile to advise of SEV 1. Sent email to relevant team as per process.