The term ‘performance’ refers to a measurement of extent to
which an organization reaches a given objective; and the term
‘operational performance’ refers to the measured effect of each
operational variable within overall ‘performance’. To evaluate the
‘operational performance’ of KM, the American Productivity and
Quality Center [3] and Arthur Anderson Business Consulting [4]
developed a knowledge management assessment tool (KMAT) in
1995. KMAT can be used by enterprises to select the appropriate
type of KM. KMAT is composed of five fundamental elements: (i)
strategy and leadership; (ii) culture; (iii) technology; (iv) measurement;
and (v) knowledge management process. Four key success
factors were proposed: (i) procedures of KM adopted; (ii) persons
involved in KM; (iii) supporting organizational structure for KM;
and (iv) information technology utilized in KM. However, at present,
the structure, processes, and procedures of KM have not been
defined as a concrete standard, and it is difficult to find comprehensive
and explicit reference criteria.